Falonne P.
Mid-Level Technical Support and Customer Service Representative
Open to offersNew to PlatformAbout
Falonne D. is a seasoned Technical Support and Customer Service Representative with a solid background in customer engagement across diverse industries. With experience at Intel Assist in the Philippines since 2023, she expertly conducts troubleshooting and resolves technical issues, ensuring client satisfaction via phone, chat, and email. Previously, she honed her customer service skills with Orange Cameroon, intelligently managing customer queries and enhancing brand loyalty. In 2021, she transitioned into the sales domain with YNJ Textile in Dubai, where she offered tailored support and collaborated on marketing initiatives. Her educational background includes a State Registered Nurse Diploma from the Training School of State Registered Nurse in Bamenda, emphasizing her capability to deliver technical insights and customer support in high-pressure scenarios. Fluent in English, French, and German, Falonne D. continues to leverage her multilingual proficiency to bridge communication barriers in her professional roles.
Experience
Customer Care Specialist
Tenerity · 2025 — 2026Addressed customer concerns through phone, chat, and email. Managed income issues, generated payments for customers, and maintained records along with data management.Technical Support and Customer Service Representative
Intel assist · 2023 — PresentConducted troubleshooting and diagnosed user issues. Fixed technical problems and resolved customer inquiries through phone, chat, and email while assisting customers with sales.Sales
YNJ Textile · 2021 — 2022Welcomed customers and provided support and advice on product selection. Engaged in prospecting and sampling, and collaborated with the marketing department during product launches and promotional activities.Customer Service Representative
Orange Cameroon · 2020 — 2021Resolved customer concerns through various channels including phone, chat, and email. Managed challenging client issues with effective troubleshooting to enhance customer loyalty. Delivered pre and post-sales technical support to sales teams and conducted outbound calls to inform clients about innovative product offerings.
Skills & Expertise
Education
- State Registered Nurse DiplomaTraining School of State Registered Nurse · 2015 — 2019
- Advanced Level, Science, Mathematics, ChemistrySt. Herbert College · 2013 — 2014
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