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fanny A. — Mid-Level Virtual Assistant Specialist from Philippines

fanny A.

Mid-Level Virtual Assistant Specialist

Philippines 6+ years 1000 - 1200 USD per month
Open to offersNew to Platform
Languages
English
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About

Fanny A. is a skilled Freelancer and General Virtual Assistant with extensive experience in Administrative Support and Customer Service. Her tenure at companies like VR LLC, AIDEY, and Belong powered by Telstra has honed her ability to manage customer interactions, using platforms such as Salesforce and Zendesk to handle inquiries and resolve issues effectively. Her proficiency extends to e-commerce environments where she managed product listings, processed orders, and conducted product research using tools like Jungle Scout and Scanalyer. Fanny has also developed and executed email marketing campaigns, showcasing her versatility in leveraging digital tools. Her roles have consistently involved remote work, particularly serving clients on platforms like Amazon and WooCommerce, where she maintained account health and optimized customer experiences. With her keen eye for detail and commitment to service, Fanny has ensured efficient operations and enhanced customer satisfaction.

Experience

  • Virtual Assistant / Customer Service

    VR LLC | AIDEY · 2021 — 2025
    Provided email support through Zendesk and Gmail. Managed customer orders with WooCommerce, ShipHero, and Shopify. Revised product listings and edited images in Canva. Handled refunds, rebilling, and invoice creation through Authorize.net, and created purchase orders in ShipHero. Generated return labels utilizing Selery Fulfillment and developed email marketing campaigns using Mad Mimi.
  • Marketplace Lister / Customer Support

    Shoplet | Amazon US and Amazon UK · 2019 — 2020
    Conducted customer support through calls and emails on Amazon and Walmart. Addressed customer queries, processed refunds, managed order fulfillment, and handled returns. Maintained the health performance of the Amazon account, responded to customer feedback, contacted Amazon to remove negative feedback, and appealed Listing Policy Violations.
  • General Virtual Assistant

    Feverpitch LLC | Belikewater | Amazon US · 2019 — 2020
    Performed product research utilizing Jungle Scout, Scanalyer, and Automatic Keyword Highlighter. Listed products on the Amazon platform and used Canva, Batch Purifier, and Pixlr for listing management. Updated broken product listings and responded to Amazon messages.
  • Senior Customer Service Executive

    Belong powered by Telstra (Telecom) · 2017 — 2019
    Responded to email support tickets through an Omni-Channel system. Managed inbound and outbound calls using Salesforce. Addressed general inquiries, handled complaints, provided technical support, scheduled technician appointments, and monitored customer accounts.

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