Farhana G.

Farhana G. is an experienced Sr. Customer Service Representative specializing in the healthcare and cybersecurity industries. At Optum Global Advantage, she supported healthcare providers by managing claims eligibility, prior authorization, and insurance verifications while ensuring compliance and optimizing administrative workflows. Her expertise covers medical billing software, data entry, and collections, directly contributing to billing, payment collection, and appointment scheduling processes. Farhana also served as an Eligibility Protection Plan Specialist and supported member and group enrollments. In addition to her healthcare tenure, she worked with Comodo Cyber Security as a B2B cold caller and sales representative, handling appointment scheduling and client engagement. Her technical proficiency includes tools such as HubSpot, RingCentral, Avaya, MODMED EMA, and Microsoft Office Suite.