Farid S.
Mid-Level Logistics Operations Supervisor
Open to offersNew to PlatformAbout
Farid S. is an experienced Operations Supervisor specializing in U.S.-based logistics, dispatch, and customer service operations. With over three years of demonstrated leadership at companies like Lean Solutions Group and Sagility, Farid has managed remote and on-site teams of up to 50 employees, streamlining processes to achieve an 18% improvement in KPIs and a 25% reduction in onboarding time. His expertise spans dispatch operations, carrier and route coordination, and client account management within logistics, dental insurance, energy, and retail sectors. Farid excels in performance optimization, SOP creation, and the use of tools such as Microsoft Excel and Salesforce for operational reporting and team performance tracking. Bilingual in Spanish and English (B2/C1), he is adept at supporting high-volume operations and cross-cultural teams in fast-paced, remote environments aligned to U.S. time zones.
Experience
Brand Advocate
Sagility · 2025 — 2026Supported U.S.-based dental insurance operations by managing high-volume inbound calls. Ensured compliance with client policies through the resolution of claims and processing of payments. Maintained customer satisfaction by minimizing escalations and enhancing response times.Account Manager – Operations
Lean Solutions Group · 2023 — 2025Oversaw remote and on-site operations for a team exceeding 50 employees, focused on U.S. logistics clients. Achieved an 18% improvement in KPI performance through structured coaching alongside real-time performance tracking. Streamlined onboarding across HR, IT, and Operations, cutting time by 25%. Managed expectations and communication with clients while ensuring operational delivery.Team Leader – Operations
Lean Solutions Group · 2022 — 2023Directed a logistics operations team of 10, ensuring adherence to service quality and SLA requirements. Provided coaching sessions and performance feedback to align with U.S. client expectations. Developed training plans and monitored key performance indicators.Logistics Coordinator – Dispatch Operations
Lean Solutions Group · 2021 — 2022Managed dispatch operations that included container planning, routing, and tracking. Engaged with drivers and carriers to facilitate timely deliveries and resolve issues. Handled driver payroll and produced operational reports for informed decision-making.Customer Service Agent (U.S. Clients)
NCC Nearshore – AGR · 2020 — 2021Assisted U.S. energy customers with billing inquiries, payment processing, and escalated issues.Customer Service Agent (U.S. Retail)
Sitel · 2020 — 2020Addressed customer inquiries related to orders, refunds, and delivery challenges.
Skills & Expertise
Education
- Associate Degree – Architectural & Engineering Project DevelopmentSENA – Colombia · — — 2015
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