Fatima S.

Pam R. is an experienced Virtual Assistant in the business support and customer service sectors. Currently at WNS, she assists General Managers with complex calendar management, travel and accommodation requests, credit card reconciliations, and meeting agenda preparation. Previously at TDCX, Pam handled customer service and warranty issues via chat and email, achieving swift resolution within industry-standard timeframes and engaging in product and service upselling. At Transcom, she provided immediate support for billing, technical, and product-related inquiries, including tailored assistance for seniors and people with disabilities on electronic products, and promoted specials and discounts. Pam's proficiency extends to Outlook Mail, Microsoft Teams, Google Applications, and the broader suite of Microsoft tools, supporting her administrative and communication capabilities across virtual environments.