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Fatima G. — Mid-Level Customer Service Agent from Philippines

Fatima G.

Mid-Level Customer Service Agent

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Fatima Grace A. is an experienced professional with a background spanning office administration, customer service, human resources, and finance. She began her career with a work immersion at Calumpit Water District, where she performed basic document management and administrative tasks. As a Call Center Agent at Concentrix Bridgetowne for United Airlines, she handled inbound calls and transitioned to chat support, assisting multiple customers simultaneously with flight inquiries and changes. Her on-the-job training as an HR Assistant at Massive Integrated Tech Solutions strengthened her abilities in data encoding, document preparation, and basic computer troubleshooting. Currently, she works as a Finance Assistant at Bounty Agro Ventures, Inc. through Greatwall Manpower & General Services, Inc., managing bookkeeping, preparing financial documents, and recording daily sales for Chooks-to-Go Inc., utilizing Microsoft Word, Excel, and PowerPoint to support financial operations in the food industry.

Experience

  • Finance Assistant

    Greatwall Manpower & General Services, Inc. · 2024 — 2025
    Processed cash advances by preparing and printing necessary documents for submission to the Treasury. Engaged in manual bookkeeping, specifically for the Sales Journal and General Journal, and managed daily sales records for Chooks-to-Go Inc.
  • Back Office (Work Immersion)

    Calumpit Water District · 2024 — 2024
    Assisted with basic office duties, which included printing documents, delivering them to various departments for signatures, and organizing paperwork. Managed receipts by accurately recording and documenting necessary information.
  • Call Center Agent

    Concentrix Bridgetowne · 2022 — 2023
    Handled inbound calls for United Airlines, aiding customers with general flight inquiries, new bookings, flight changes, and delayed flights. Transitioned to chat support, simultaneously assisting 3–5 customers by answering queries and resolving concerns through live chat.
  • HR Assistant (OJT)

    Massive Integrated Tech Solutions · 2020 — 2021
    Performed basic HR and office tasks, which involved encoding data from receipts, preparing documents for meetings, and organizing files. Gained experience in basic computer troubleshooting while enhancing skills in Microsoft Excel, Word, and PowerPoint.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Institute of Creative Computer Technology · — — 2023
  • General Academic Strand
    Sta. Lucia High School · — — 2020

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