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Fatima B. — Mid-Level Virtual Assistance Specialist from Germany

Fatima B.

Mid-Level Virtual Assistance Specialist

Germany 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Fatima D. is an experienced Patient Care Coordinator, virtual assistant, and real estate support specialist with over 10 years supporting U.S.-based businesses in the healthcare, BPO, real estate, and social media management sectors. She has excelled in roles involving front desk management, EMR system oversight, medical billing, scheduling, insurance verification, and support of senior wellness programs at AFC Urgent Care – Family Care. In the real estate domain with Nitro House and Compass Realty, Fatima led virtual teams, managed CRM pipelines, coordinated appointments, assisted investors, and handled Airbnb listing optimization and guest communication. Her earlier roles at Siblings Solution BPO and Six Eleven Global Services focused on customer service, account management, and talent recruitment in BPO environments.

Experience

  • Patient Care Coordinator

    AFC Urgent Care – Family Care
    Oversaw front desk operations including patient intake, scheduling, billing processes, and insurance verification. Maintained the EMR system and supported senior wellness programs along with workers' compensation cases.

  • Team Leader – ISA / Appointment Setter & Real Estate VA / Airbnb Manager

    Nitro House and Compass Realty
    Directed CRM pipelines and coordinated appointment scheduling. Supervised a virtual team while engaging in lead generation. Managed Airbnb listings, facilitated guest communication, and handled bookings as well as administrative support. Assisted real estate professionals with wholesaling, cold calling, and lead generation activities.

  • Customer Service & Sales Representative

    Siblings Solution BPO
    Handled both inbound and outbound calls while managing client accounts effectively.

  • Outbound/Inbound Agent & Talent Coordinator

    Six Eleven Global Services
    Coordinated calls and managed the recruitment process for talent.

Skills & Expertise

Customer ServiceReal EstateVirtual AssistantSocial Media Management

Education

  • Bachelor of Secondary Education (BS.Ed)
    Davao Winchester Colleges Inc.

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