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fatma E. — Junior Customer Service Advisor from Tunisia

fatma E.

Junior Customer Service Advisor

Tunisia 2-3 years
Open to offersNew to Platform
Languages
EnglishArabicFrench
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About

Fatma M., an adept professional in sales and customer service, demonstrates significant capability in high-pressure environments. During her tenure as a Customer Advisor at Nebula Psychic Service, she excelled in maintaining high client satisfaction through personalized guidance and strong relationship building via active listening and empathy. In her former role as a Sales Agent at Casanova Call Center, Fatma effectively managed over 150 calls per day, leveraging her strong communication skills to consistently exceed sales targets. Her versatile skill set includes handling secure payments, file preparation of medical and pharmaceutical documents, and resolving technical issues at Phenix Print Shop. Fatma is recognized for her active listening and clear communication across roles, maintaining client satisfaction and promoting services with persuasive communication strategies. Her quick adaptability and problem-solving abilities underscore her success in diverse, fast-paced environments.

Experience

  • Customer advisor

    Nebula psychic service · 2025 — 2026
    Provided personalized guidance and support to clients, fostering strong relationships through active listening and empathy while ensuring high client satisfaction.
  • Sales agent

    Casanova Call center · 2024 — 2025
    Engaged in outbound and inbound calling to promote services and secure client authorizations. Demonstrated strong adaptability and met performance goals through effective communication.
  • Assistant

    Phenix print shop · 2020 — 2022
    Managed printing tasks such as spiral binding and resolved equipment issues to ensure workflow continuity. Conducted both outbound and inbound calls for service promotion and payment assistance while consistently meeting sales targets.

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