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Faye H. — Junior Administrative Assistant from Philippines

Faye H.

Junior Administrative Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Faye H. is a highly organized and dedicated Administrative Assistant with a proven track record of excellence in customer service within fast-paced environments. Her educational background includes a Bachelor of Science in Electrical Engineering and a Bachelor of Science in Industrial Engineering from respected institutions in the Philippines. She has held roles such as Customer Service Representative at iQOR and Technical Support Specialist at Concentrix, where she honed her skills in handling customer inquiries, updating records, and developing service strategies. Faye's experience at the Nestle Distribution Center as a Human Resource Intern involved managing filing systems and analyzing performance data. Proficient in Microsoft Excel, Word, and PowerPoint, she possesses notable expertise in managing budgets, financial documents, and document organization. Her commitment to continuous improvement is highlighted by her Lean Six Sigma certification and technical seminar participation, evidencing her proactive approach to professional development.

Experience

  • Technical Support Specialist

    Nestle Distribution Center · 2022 — 2023
    Implemented an organized record filing system to enhance document management. Created and maintained spreadsheets and databases for tracking performance metrics and sales data while developing strategies to improve office operations.
  • Technical Support Specialist

    Concentrix · 2021 — 2022
    Assisted in the identification of bugs in new product offerings by conducting development tests. Recommended modifications to software and hardware to enhance performance and collaborated with supervisors to resolve escalated customer issues.
  • Customer Service Representative

    iQOR Company · 2020 — 2021
    Addressed customer inquiries regarding products and services while ensuring timely information updates. Handled a consistent volume of incoming calls while maintaining customer satisfaction through proactive issue resolution and support.
  • Human Resource Intern

    University of Science in Technology in Southern Philippines
    Managed the filing system for human resources, overseeing documentation related to new hires, transfers, terminations, and job classification changes. Performed clerical tasks, including data entry and record keeping.

Skills & Expertise

Education

  • Bachelor of Science in INDUSTRIAL ENGINEERING
    Liceo de Cagayan University · 2018 — 2023
  • Bachelor of Science in ELECTRICAL ENGINEERING
    Liceo de Cagayan University · 2015 — 2017

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