Felyrose H.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Felyrose H. is a seasoned Sr Rep Customer Service Ops - Voice with over 10 years of direct experience in the customer service and healthcare support industries, including extensive work in Metro Manila and Bonifacio Global City. At Cardinal Health International Philippines, she expertly handled voice-based support, addressing patient inquiries, reviewing eligibility, and processing medical supply orders while navigating insurance portals such as Navinet, Trizetto, and Availity. Previously, at XPEDITE, Felyrose advanced to Senior Client Services Associate, taking on benefits administration, accounting support, and handling back office operations for US-based property management and HR/staffing providers. Her background also includes award-winning customer service at APAC, where she managed medical claims, benefit inquires, and eligibility reviews. Key verified skills include customer support, insurance portal navigation, order processing, and accounts reconciliation.
Experience
Sr Rep Customer Service Ops - Voice
Cardinal Health International Philippines · 2023 — 2026Managed incoming calls from patients, reviewing eligibility and processing orders for medical supplies. Handled inquiries from doctor's offices, updating patient records and verifying insurance coverage through various portals. Communicated with patients via outbound calls to gather necessary details and scheduled future orders based on their coverage. Collaborated with team members through Teams and email for follow-ups to ensure timely order processing.Sr Client Services Associate
XPEDITE · 2013 — 2019Provided back office operation support offering administrative and accounting assistance to US-based property management companies and staffing service providers. Conducted tasks such as invoice reconciliation for health insurance and addressed discrepancies in payments while updating payment worksheets. Processed requests for verification of employment and eligibility for health plans. Managed accounts payable/receivable and performed bank reconciliations, generating financial reports from client data.Customer Service Representative
APAC · 2010 — 2013Handled inquiries from providers regarding benefits, eligibility, authorization, and claims status. Resolved customer issues in accordance with one-call resolution guidelines or escalated processes. Investigated and adjusted medical claims while reviewing claims for follow-up and further action based on evaluations and research.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementCavite State University · 2004 — 2008
Photos
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