Ferdinand A.

Employers should hire me because I am reliable, detail-oriented, and eager to learn. I bring experience in administrative support, customer service, social media management, and graphic design, allowing me to adapt to different tasks and contribute effectively. I take pride in staying organized, communicating professionally, and consistently delivering high-quality work while helping clients achieve their goals.

• SUPERVISOR

  CAFE AMARA · 2024 — 2025
  Managed daily café operations while ensuring excellent customer service and efficient workflow. Coordinated staff schedules, maintained operational records, handled administrative tasks, and supported day-to-day business operations. Supervised employee training and performance, managed inventory and cash handling, and ensured compliance with company policies and procedures.

• SOCIAL MEDIA MANAGER

  LA MODA · 2021 — 2023
  Managed the company's social media accounts by creating content, responding to customer inquiries, and maintaining online engagement. Handled client communication, processed orders, coordinated delivery bookings, managed financial transactions, and ensured excellent customer service while supporting daily store operations.

• ADMIN ASSISTANT

  THE MATCHA TOKYO · 2025 — 2021
  I provided excellent customer service by preparing high-quality beverages, processing customer transactions accurately, and resolving customer concerns in a professional manner. I also assisted with administrative tasks, order coordination, inventory monitoring, and daily store operations to ensure smooth workflow. Additionally, I collaborated closely with team members to maintain efficient operations and deliver a positive customer experience.

• BACHELOR OF PUBLIC ADMINISTRATION

  WESTERN MINDANAO STATE UNIVERSITY · 2021 — 2024