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Ferdinand S. from Philippines

Ferdinand S.

Philippines 6+ years 1000 USD
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Languages
EnglishTagalog
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About

Ferdinand S. is an accomplished professional with extensive experience in data management, project coordination, and technical support across sectors such as government, culture, e-commerce, telecommunications, and IT services. A graduate of BSBA-Computer Applications, Ferdinand has played pivotal roles at organizations including Amazon Operation Services, TaskUs, Concentrix, and the Cultural Center of the Philippines, demonstrating strong capabilities in programming, systems analysis, and enterprise IT policy development. At the Cultural Center of the Philippines, he contributed to developing payroll and accounting systems, and streamlined operations as Computer Programmer III. His expertise also extends to dispute resolution in e-commerce marketplaces, support for multinational finance and legal functions, and the delivery of leave and benefits services in the Asia Pacific. Ferdinand’s background is further strengthened by specialized training in network administration and project management, and he has regularly been recognized for outstanding performance, including customer service and on-site support during critical periods.

Experience

  • CONTENT MODERATOR

    TASKUS PHILIPPINES · 2025 — 2026
    Engaged in moderating content to maintain compliance with community guidelines and safety protocols.
  • CUSTOMER SERVICE ADVISOR

    CONCENTRIX PHILIPPINES · 2024 — 2025
    Provided customer service support through various channels, addressing inquiries and troubleshooting issues.
  • INVESTIGATION SPECIALIST I

    AMAZON OPERATION SERVICES PHILIPPINES · 2023 — 2024
    Conducted investigations into customer disputes, ensuring adherence to established procedures and compliance standards.
  • MHLS ASSOCIATE, DLS, ERC

    AMAZON OPERATION SERVICES PHILIPPINES · 2022 — 2023
    Assisted in managing the MHLS program, supporting operational tasks and maintaining documentation.
  • CUSTOMER SERVICE ASSOCIATE

    AMAZON OPERATION SERVICES PHILIPPINES · 2019 — 2022
    Delivered customer support services, managing inquiries and providing solutions across multiple platforms.
  • COMPUTER PROGRAMMER III

    CULTURAL CENTER OF THE PHILIPPINES · 2012 — 2021
    Focused on developing and maintaining software applications and databases to enhance operational efficiency.
  • TECHNICAL SUPPORT

    TELEPERFORMANCE PHILIPPINES · 2018 — 2019
    Offered technical assistance related to product and service issues, focused on troubleshooting and resolution.
  • CUSTOMER CARE ASSOCIATE

    CONDUENT BUSINESS SERVICES PHILIPPINES · 2017 — 2017
    Engaged with customers to address their concerns, ensuring a positive service experience.
  • COMPUTER PROGRAMMER II

    CULTURAL CENTER OF THE PHILIPPINES · 2004 — 2012
    Contributed to programming projects, ensuring adherence to coding standards and project timelines.
  • OFFICE MANAGER

    BARNTRAK TRUCKING SERVICES · 1995 — 2001
    Managed office operations, coordinating administrative tasks and supporting office staff.
  • DATA ENTRY OPERATOR

    SAZTEC INC. (SPI TECHNOLOGIES) · 1992 — 1992
    Performed data entry, accurately inputting information into systems as required.

Skills & Expertise

Education

  • Master of Information Systems
    UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY · 2005 — 2013
  • Bachelor of Science in Business Administration - Computer Applications Major
    DE LA SALLE UNIVERSITY - COLLEGE OF SAINT BENILDE · 1990 — 2002
  • AB-Economics
    DE LA SALLE UNIVERSITY · 1987 — 1989
  • High School Education
    PACO CATHOLIC SCHOOL · 1980 — 1986
  • Primary Education
    PACO CATHOLIC SCHOOL · 1972 — 1979

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