Ferlyn J.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Ferlyn Joy E. is an accomplished Operations Manager with substantial experience in the transport and logistics industry, particularly at VIP11 Transport & Logistics Inc., where she managed daily business operations, built client relationships, and developed strategic account plans from June 2020 to March 2026. She effectively coordinated with internal departments and resolved client issues, enhancing customer satisfaction and retention. Prior to that, Ferlyn served as a Project in Charge at M. Garcia Virtual Services T/A Web Design Davao, where she was responsible for monitoring project goals, coordinating team objectives, and ensuring effective client communication between July 2017 and March 2020. She holds a Bachelor of Science in Business Administration with a focus on Marketing Management from Holy Cross of Davao College and has also pursued education in Social Sciences. Her proficiency in Microsoft Office applications, including Word and Excel, supports her analytical and communication prowess in high-pressure environments.
Experience
OPERATION MANAGER
VIP11 Transport & Logistics Inc. · 2020 — 2026Oversaw daily business operations, ensuring efficient workflows. Maintained strong relationships for customer satisfaction and retention. Developed strategic account plans for existing clients, aligning client goals with solutions. Coordinated with internal departments to meet client needs accurately and promptly. Addressed client issues effectively, monitored performance indicators, and prepared operational reports. Supervised, trained, and motivated staff while coordinating between drivers and guests.PROJECT IN CHARGE
M. Garcia Virtual Services T/A Web Design Davao · 2017 — 2020Monitored and coordinated strategic business objectives while developing detailed project plans and timelines. Ensured team adherence to project deadlines and attended meetings to provide status updates. Collaborated with clients to clarify project queries, maintained effective communication, and tailored project proposals and contracts. Identified project risks and developed effective solutions, facilitating project turnover and documentation.ASSISTANT
CITY PROSECUTOR'S OFFICE · 2016 — 2017Assisted clients with oath administration and encoded incoming and outgoing cases. Provided support to the fiscal and staff as needed.ASSISTANT
SPECIAL PROGRAM EMPLOYMENT FOR STUDENT, City Prosecutor's Office · 2016 — 2016Facilitated clients in administering their oaths and managed the encoding of incoming and outgoing cases, supporting the fiscal and staff.ASSISTANT
GOVERNMENT INTERNSHIP PROGRAM, City Prosecutor's Office · 2015 — 2016Assisted clients with oath administration and encoded cases while providing support to fiscal and staff members.ASSISTANT
SPECIAL PROGRAM EMPLOYMENT FOR STUDENT, City Prosecutor's Office · 2014 — 2014Helped clients administer their oaths and encoded incoming and outgoing cases, assisting the fiscal and staff.
Skills & Expertise
Education
- Earning Units for Education Major in Social ScienceNorth Davao College · — — 2020
- Bachelor of Science in Business Administration Major in Marketing ManagementHoly Cross of Davao College · — — 2017
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