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Fernanda L. from Brazil

Fernanda L.

Brazil No experience yet
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Languages
PortugueseSpanish
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About

Fernanda H. is a motivated professional with a diverse background in administrative support, commercial consulting, and customer service. She has a proven track record in assisting with office administration, including document organization, agenda management, and client support, most recently as an administrative assistant at Advocacia Adriano Alves. Her experience extends to the educational sector, where she served as a classroom assistant at Rei Leão, supporting teachers and enhancing student engagement in pedagogical activities. At KNN Idiomas Salto, she excelled as a commercial consultant, handling client portfolios and employing strategic negotiation skills. Fernanda also has substantial experience in the telemarketing industry at Alma Viva, focusing on effective customer communication and retention strategies. Her multilingual abilities include native Portuguese and intermediate Spanish, aiding in diverse communication environments.

Experience

  • Administrative Assistant

    Advocacia Adriano Alves · 2025 — 2026
    Supported the administrative routines of the office, organized documents, managed schedules, interacted with clients, and assisted with legal activities.
  • Class Assistant

    Rei Leão · 2024 — 2025
    Assisted the teacher in the classroom, facilitated the organization and execution of educational activities, and supported students' learning processes for their educational and social development.
  • Commercial Consultant

    KNN Idiomas Salto · 2024 — 2024
    Prospected and managed a client portfolio, engaged with clients in person and over the phone, negotiated strategically, analyzed indicators, and provided commercial solutions while preparing technical reports.
  • Telemarketing Operator

    Alma Viva · 2020 — 2023
    Handled customer inquiries via phone with courtesy, clarity, and efficiency, ensured data accuracy by recording and updating internal systems, and worked on client retention by identifying needs and suggesting plan improvements.

Skills & Expertise

Office and AdminCustomer ServiceSalesHR Generalist

Education

  • High School Diploma
    TANCREDO DO AMARAL · 2014 — 2014

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