Fernando J.

Fernando J. is a professional call center representative with over five years of experience, specializing in handling both inbound and outbound communications for sales and problem resolution. He has an extensive background in the aviation industry, working internally and externally with domestic and international clients. Currently serving as a call center operator at Order Inn in Panamá, Fernando connects with hotels, clients, and restaurants via phone and email to effectively communicate the company’s services and products. His previous role as a customer service agent at Foundever involved rapid resolution of customer inquiries, accurate documentation, and mentorship. He also took on leadership responsibilities as a team leader and account supervisor at SSG Services PTY, where he managed a team of 16 agents for a U.S.-based insurance company. With fluency in both English and Spanish, Fernando is adept at communicating across various organizational levels. His skills are reinforced by certifications in forklift driving, warehouse logistics training, and handling dangerous cargo, reflecting his comprehensive industry knowledge and regulatory compliance expertise.