ferry A.
Mid-Level Call Center Agent
Open to offersNew to PlatformAbout
Ferry A. is an experienced Call Center Agent with a strong background in the telecommunications industry, demonstrating a strong passion for delivering exceptional customer service. He is skilled in resolving technical issues and has developed robust troubleshooting abilities. Ferry possesses a proven track record in customer satisfaction and sales, having exceeded monthly sales targets by selling 15 to 20 new and renewal sales as part of his role at a telemarketing company associated with Accor hotels. Furthermore, he contributed to a telecommunications company by maintaining high service standards under pressure, achieving an 80% customer satisfaction rate. Additionally, his strategic efforts in telemarketing led to exceeding sales targets by 20%, and he successfully increased leads by 50% through market research. Ferry's expertise in developing sales scripts enhanced customer engagement by 20%, demonstrating his innovative approach in dynamic sales environments.
Experience
Call Center Agent
Accor Plus · 2016 — 2018Made outbound calls to customers who had stayed at Accor hotels. Worked within a fast-paced sales environment, achieving daily activity targets that included 200 outbound dials in an 8-hour shift. Consistently exceeded monthly sales targets by securing around 15 to 20 new sales and renewal sales.Call Center Agent
PT VADS · 2012 — 2015Maintained composure during high-pressure situations while ensuring service excellence. Addressed customer inquiries and achieved an 80% satisfaction rate. Developed scripts that boosted customer engagement by 20%, and managed a high volume of calls while upholding quality service standards.Telemarketer
InfomediaSolusi Humanika · 2008 — 2012Conducted market research to uncover new opportunities, resulting in a 50% increase in leads. Surpassed sales targets by 20% through effective telemarketing strategies.
Skills & Expertise
Education
- Bachelor of English LiteratureSekolah Tinggi Bahasa Asing YAPARI
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