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Fezeka — Mid-Level Customer Service Specialist from South Africa

Fezeka

Mid-Level Customer Service Specialist

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Fezeka Q. is a dedicated Customer Service Professional with over nine years of experience providing exceptional support through phone, email, and chat channels. Her proven ability to resolve customer issues and enhance satisfaction has contributed significantly to business growth across multiple roles. She has engaged in various capacities such as sales, customer retention, and quality assurance testing, exhibiting her strong capabilities in CRM systems and conflict resolution. Fezeka has showcased her versatility working in fast-paced, remote-ready environments, including positions like Customer Service Representative at TCR/Nutun and Sales Consultant at 3Way Marketing. Her background also includes a role as a Debt Collection Agent with VVM and a combined role of Customer Care Consultant and QA Tester with Medikredit. Noteworthy achievements include instructing teams in process improvements and conducting quality assurance testing, underpinned by certifications in Software Testing Essentials and an Operational Training Program completed in 2012. Moreover, Fezeka holds a Call Centre Administration Certificate from Havatech, complementing her robust skill set in sales and retention.

Experience

  • Customer Service Representative

    TCR / Nutun · 2022 — 2022
    Delivered customer support via phone, email, and chat. Resolved inquiries and complaints efficiently while managing orders and updating customer accounts.

  • Sales Consultant (Warm-Up Agent)

    3Way Marketing · 2021 — 2022
    Identified customer needs and promoted products. Increased sales through relationship building and achieved performance targets in a competitive environment.

  • Debt Collection Agent

    VVM · 2019 — 2019
    Negotiated payment arrangements with customers and maintained accurate account records. Provided financial guidance while handling high-volume customer calls.

  • Customer Care Consultant / QA Tester

    Medikredit · 2006 — 2013
    Resolved complaints and escalated complex issues. Collaborated with IT and marketing teams, while also training staff on systems and procedures and performing quality assurance testing.

Skills & Expertise

Customer SupportCustomer ServiceCustomer Service RepresentativeSalesCustomer Service and Admin Support

Education

  • Grade 12 (Matric)
    Glenvista High School · — — 2003

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