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Feziwe M. — Junior Foundation Phase Teacher from South Africa

Feziwe M.

Junior Foundation Phase Teacher

South Africa 6+ years
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Languages
English
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About

Feziwe M. is a multi-faceted administrative professional based in Khayelitsha with over six years of experience enhancing internal operations across various sectors. At Intellimali as a Client Liaison, Feziwe delivered exceptional service, advancing customer relations in banking activities. Following this, she managed essential office functions at ABT Logistics, including emailing, invoicing, and handling insurance claims. In her role at Amazon Development, she provided technical support to facilitate communication between stakeholders, focusing on improving delivery performance and customer experiences. Currently, as a Foundation Phase Teacher at Uyesu Nabo, Feziwe develops creative lesson plans to advance literacy, numeracy, and social skills in young learners. Feziwe is adept in languages including English, Xhosa, and Zulu, and has proficiency in CRM software like Zendesk, strengthening her ability to support diverse professional environments.

Experience

  • Technical support

    Amazon Development, Remote · 2023 — 2024
    Facilitated information flow among stakeholders, including Delivery Associates, Delivery Service Providers, Station Managers, and Customers, while addressing issues affecting customer experience and delivery performance. Engaged in technical support and handled refunds via live chat and email.

  • Foundation phase teacher

    Uyesu Nabo, Cape Town · 2024 — Present
    Designed and executed age-appropriate lesson plans aimed at enhancing literacy, numeracy, and social skills for foundation phase learners. Collaborated with parents and caregivers in Khayelitsha to support student learning and address developmental needs through creative teaching aids and interactive activities.

  • Office administrator

    ABT Logistics · 2022 — 2023
    Oversaw office correspondence by efficiently managing emails, phone calls, and mail. Handled invoicing and processed insurance claims related to shipping and delivery.

  • Client liaison

    Intellimali · 2018 — 2020
    Delivered exceptional service and support to customers, striving to exceed expectations for retention. Cultivated and sustained customer relationships, serving as a trusted advisor for various banking activities.

Skills & Expertise

Office and AdminTraining and EducationSupply ChainTechnical Support SpecialistCustomer Service

Education

  • High School Diploma
    Bridgetown high school · 2004 — Present

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