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Finn L. — Junior CRM Specialist from Philippines

Finn L.

Junior CRM Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Finn L. from Cebu City, Philippines, is an accomplished support professional with three years of experience specializing in CRM management and administrative coordination. He is proficient in Salesforce and Google Workspace, adeptly organizing workflows and ensuring data accuracy. Currently transitioning into a Virtual Assistant role, Finn commits to delivering high-level remote support. At Upkeep Global Staffing, he handles client intake processes and data verification within Salesforce, maintaining detailed operational logs. His tenure at Xtend Ops included providing remote customer support and project task resolution using NICE and MS Teams. At Fusion BPO, he excelled as an Outbound Support Associate, managing outreach and CRM data entry via the Angi platform. Finn's technical expertise is further demonstrated in his ability to use RingCentral, Genesis, and various digital productivity tools efficiently.

Experience

  • Intake Specialist

    Upkeep Global Staffing (UGS) · 2025 — Present
    Handles client intake processes and verifies information stored in Salesforce.
  • Customer Support Representative

    Xtend Ops (J.Crew) · 2024 — 2025
    Delivers remote support while utilizing NICE for client interactions and documenting information within Salesforce.
  • Outbound Support Associate

    Fusion BPO (HomeAdvisor) · 2022 — 2022
    Conducts outreach efforts and manages email communications through the Angi platform, while ensuring the accuracy of leads with daily CRM data entry.
  • Inbound Associate

    Tech Mahindra (Studio Retail) · 2021 — 2022
    Addresses inbound inquiries and provides support via Gmail, coordinating updates through the Genesis dialer and MS Teams.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    University of San Jose-Recoletos · 2018 — 2025
  • Senior High School
    University of Cebu · 2012 — 2018