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FIRHAN A. — Junior Technical Support Specialist from Indonesia

FIRHAN A.

Junior Technical Support Specialist

Indonesia Less than 1 year
Open to offersNew to Platform
Languages
IndonesianEnglish
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About

Firhan A. is a dedicated professional currently working as a Senior Clerk in the EDP Division at PT Megah Daya Inti Harapan. His role involves operational data processing, utilizing PostgreSQL and DBeaver, maintaining computer systems, and coordinating technical tasks across departments to ensure seamless operations. Previously, Firhan served as an IT Support Engineer at PT Global Service Indonesia, where he delivered end-user support, hardware maintenance, and software services, particularly aiding operations at the PT Kalimantan Prima Persada. With expertise in network administration and database management, he excels in data analysis and report preparation. A graduate with an Associate Degree in Informatics Engineering from Politeknik Negeri Samarinda, Firhan's skill set includes system maintenance, data validation, and effective team collaboration, positioning him as an adaptable and skilled professional in technical environments.

Experience

  • IT Support Engineer

    PT Global Service Indonesia · 2024 — 2025
    Delivered end-user technical support and conducted troubleshooting. Performed diagnostics and maintenance on hardware components and provided software installation and configuration assistance. Managed IT help desk requests and incidents, including remote support for users and operational systems.

  • Entry Data Processing Officer

    PT Megah Daya Inti Harapan · 2025 — Present
    Conducted data entry, validation, and accuracy checks for operational data. Supported data analysis and prepared reports for business operations. Monitored server performance and network gateway availability, ensuring data security and maintaining technical documentation. Executed data backup and recovery procedures and coordinated with various internal departments to address operational and technical needs.

Skills & Expertise

IT and NetworkingData AnalystDatabase Administration

Education

  • Associate Degree (D3) in Informatics Engineering
    Politeknik Negeri Samarinda

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