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Flavio D. — Mid-Level Administrative and Logistics Coordinator from Nicaragua

Flavio D.

Mid-Level Administrative and Logistics Coordinator

Nicaragua 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanishFrench
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About

Flavio D. is a seasoned Administrative & Logistics Coordinator and Customer Service Representative with extensive experience in supporting international operations based out of Managua, Nicaragua. He has facilitated import/export processes while working with BNL in Miami, handling CRM management, invoicing, and ensuring regulatory compliance. Flavio has adeptly coordinated scheduling and logistics, maintaining stringent accuracy in documentation such as packing lists and certificates of origin. His previous tenure at IBEX honed his customer service skills, where he led teams to deliver technical and billing support for international clients. Flavio is skilled in multiple productivity and data management tools, including Microsoft Excel and various CRM systems. Fluent in both Spanish and English with conversational French, he thrives in dynamic, remote-friendly environments and is available for freelance work.

Experience

  • Administrative & Logistics Coordinator

    BNL · 2023 — 2025
    Delivered comprehensive administrative and operational assistance for international import/export activities, overseeing CRM data entry, invoicing, and management of client documentation. Coordinated scheduling and transport bookings, while monitoring regulatory compliance to ensure the timely execution of logistics tasks. Prepared essential business documents such as packing lists, bills of lading, and certificates of origin, adhering to strict standards of accuracy and compliance. Organized digital filing systems for classified shipments using HS codes, ensuring that records remained accurate and readily accessible. Handled supply chain operations and tracked inventory in collaboration with vendors and international clients to facilitate smooth daily operations.

  • Customer Service Representative / Team Leader

    IBEX, One Link · 2019 — 2023
    Provided customer service, technical assistance, and billing support across various international accounts. Managed client appointments and coordinated calendars, while also offering sales and floor support. Guided team members by coaching them on customer service best practices and ensuring adherence to call quality standards.

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