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Flordeliza B. — Mid-Level Technical Support Specialist from Philippines

Flordeliza B.

Mid-Level Technical Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Flordeliza B. is an accomplished professional in the field of hospitality management, graduating magna cum laude from Manila Business College. With a solid foundation in customer service and administrative roles, she has worked across several industries including telecommunications and finance. At Concentrix, she excelled as a Technical Advisor, troubleshooting issues and upselling services. Her skills extended to Teleperformance where she ensured customer satisfaction in a service representative capacity. Her experience at ACQUIRE BPO Philippines as a Sales Representative showcased her ability to identify customer needs, pitch products, and process sales effectively. Strong proficiencies in tools such as MS Office, Salesforce, and Zendesk underscore her technical capability. Additionally, her role as Tech VA at Southern Experts highlights her adept problem-solving skills and ability to assist with technical issues across various software platforms.

Experience

  • Tech VA

    SOUTHERN EXPERTS · 2025 — 2025
    Assisted clients with basic technical issues, including software, tools, and account setup. Troubleshot common system errors and escalated complex technical concerns as necessary. Provided users with step-by-step guidance via chat, email, or ticketing systems.
  • Sales Representative

    ACQUIRE BPO PHILIPPINES · 2023 — 2024
    Identified customer needs and pitched relevant products and services. Delivered product knowledge and processed sales transactions.
  • Customer Experience Agent

    ALORICA · 2023 — 2023
    Handled customer queries and resolved concerns while ensuring satisfaction and delivering a positive experience.
  • Technical Advisor

    CONCENTRIX · 2021 — 2023
    Troubleshot technical issues, assisted with upgrades, and upsold products and services.
  • Customer Service Representative

    TELEPERFORMANCE · 2020 — 2021
    Responded to emails and chats, resolved customer issues and concerns, and provided clear and accurate information.
  • Accounts Assistant

    COCOLIFE · 2019 — 2019
    Handled and processed refunds, managed and responded to internal and external emails related to accounts, and utilized MS Office for reports and analysis.
  • HR Assistant

    ZONCITE · 2018 — 2019
    Supported the recruiting and hiring process, planned employee welfare programs, and facilitated onboarding and orientation.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Manila Business College · 2015 — 2018

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