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Florenz D. — Junior Technical Support Specialist from Philippines

Florenz D.

Junior Technical Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Florenz D. has developed a diverse set of skills and experiences in the field of information technology and customer service, driven by a solid academic foundation with a Bachelor of Science in Information Technology from Central Philippine University. His career began with experiences in technical support at Callbox Iloilo, where he honed skills in Basic Computer Troubleshooting and LAN Cable Management. His technical acumen was further supported by a capacity for Microsoft Excel and Google Sheet operations. He proved his adaptability by seamlessly transitioning to customer service roles at ePerformax Roxas and Inspiro Iloilo, managing tasks effectively and providing solutions-oriented support. Florenz's proficiency in LinkedIn Account Management and lead generation underscores his versatility and his ability to leverage technology in support scenarios. Notably, he is Civil Service Professional Eligible and demonstrates strong communication skills with fluency in English. His capacity to navigate various professional environments testifies to his capability in both independent and team-oriented tasks.

Experience

  • Customer Service Representative

    ePerformax Roxas · 2023 — 2026
    Delivered customer service through various channels, addressing inquiries and resolving issues efficiently.
  • Technical Support

    Callbox Iloilo · 2022 — 2022
    Provided technical assistance and support, troubleshooting issues for customers over a period of five months.
  • ADHOC Workforce Management

    Inspiro Iloilo · 2021 — 2022
    Managed workforce operations on an ADHOC basis, ensuring optimal resource allocation and scheduling.
  • Customer Service Representative

    Inspiro Iloilo, 1800 Flowers, IXL Solutions · 2020 — 2020
    Engaged with customers to provide support, handling inquiries across multiple partners in a combined role.
  • Technical Support (OJT)

    Callbox Iloilo · 2019 — 2020
    Conducted on-the-job training in technical support, assisting customers with technical-related inquiries.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Central Philippine University · 2014 — 2020
  • High School Diploma
    Saint Mary’s Academy of Capiz · 2010 — 2014
  • Elementary School Diploma
    Saint Mary’s Academy of Capiz · 2004 — 2010

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