Folawewo A.

Victoria A. is an experienced Customer Support Representative with over six years in high-volume customer service environments, specializing in the hospitality industry. She has managed daily operations as Operations Manager at Grand Coal Hotel in Enugu, where she supervised 30+ staff, resolved escalated complaints, and oversaw bookings and customer service functions. At Blake Resort in Abuja, Victoria handled 50–60 customer calls daily, expertly managing inquiries and order support. Her roles involved extensive use of CRM tools like Zendesk, Freshdesk, and HubSpot, as well as ticketing systems and communication platforms. Key achievements include driving a >400% increase in monthly profit through operational efficiency and maintaining high customer satisfaction under pressure. She holds a Bachelor’s degree in Psychology and a 2025 diploma in Customer Service.