Frances M.

Frances M. is an experienced Customer Service Representative with 8 months of experience in assisting and associating with customers within the healthcare program. She has an additional 5 months of experience as a remote chatter, where she provided support for various customer concerns and received open feedback from supervisors. Frances actively participated in weekly coaching sessions to enhance her service delivery approach and maintained strong relationships with colleagues through team activities. Her training emphasized paying close attention to members' concerns to offer better solutions. Her key strengths include Customer Service, effective Communication, and Hardworking capabilities, which underline her industrious nature in customer interaction and team collaboration.