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Frances G. — Senior Marketing and Project Management Consultant from Philippines

Frances G.

Senior Marketing and Project Management Consultant

Philippines 3-6 years
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About

Frances M. is a results-driven professional with extensive experience in diverse roles such as project management, operations, and executive administrative support. With over seven years of leadership in managing cross-functional teams, Frances has thrived in dynamic industries like marketing, sales, and healthcare. In her recent role as a freelance communications and marketing consultant, she has crafted and implemented marketing strategies, developed content for diverse channels, and liaised with clients to ensure project alignment and success. Previously, as an Administrative Manager at GenPsych OPC, she established and managed BPO operations while ensuring regulatory compliance in Cebu, Philippines. Her tenure as Operations and Project Director at Avengers Innovation Inc. involved overseeing software solution projects and driving client satisfaction through strong relationship management. Frances's academic credentials include a Bachelor of Science in Nursing and a Bachelor of Arts in Mass Communication, complemented by certifications like the ServSafe Food Protection Manager. Her commitment to strategic planning, stakeholder management, and excellence in digital marketing is evident in her successful career. Contact her in Cebu for consultancy opportunities at [email protected].

Experience

  • Consultant/ Event Convener

    Full-Force MarketStrat Gateway (Project-based) · 2022 — 2024
    Develop a comprehensive event plan, manage logistics such as venue selection and transportation, and oversee vendor relationships. Execute a marketing strategy to attract attendees and exhibitors, and coordinate all aspects of the expo, ensuring a smooth experience. Manage the event budget, tracking financial aspects to evaluate success.

  • Communications/ Marketing/ Project Management

    Freelance (Project-based) · 2023 — Present
    Create content for internal and external communications, including press releases, newsletters, and social media posts. Manage marketing campaigns and promotional materials, while developing strategies to enhance brand awareness. Conduct market analysis to adjust strategies and plan projects from conception to completion, ensuring resource allocation and client communication.

  • Administrative Manager

    GenPsych OPC · 2022 — 2023
    Lead the establishment of BPO operations, ensuring compliance with local regulations and efficient administrative workflow. Manage daily operations and implement administrative best practices. Develop and monitor the administrative budget while acting as a liaison with headquarters to coordinate healthcare-related projects.

  • Operations and Project Director

    Avengers Innovation Inc. · 2020 — 2022
    Oversee project plans and delivery of software solutions, aligning them with client requirements. Lead cross-functional teams and maintain client relationships, providing regular updates and addressing concerns. Identify project risks and implement strategies for resolution, while establishing performance metrics for project evaluation.

  • Customer Service Sleep Specialist

    Zendev8 Corporation · 2020 — 2020
    Handle customer inquiries through calls, emails, and chats regarding products. Assist with order-related inquiries and resolve customer complaints to maintain satisfaction. Collaborate with logistics and sales teams to ensure prompt fulfillment and maintain accurate customer records in the CRM system.

  • Cebu Branch Manager/ Marketing & Sales Manager

    iService Business Solutions · 2017 — 2020
    Oversee the branch's daily operations to ensure efficient service and adherence to policies. Develop regional sales strategies to achieve revenue targets and build relationships with clients. Lead marketing campaigns to generate leads and monitor financial performance with regular reporting.

  • Administrative and Medical Assistant

    JJS Medical Office · 2012 — 2016
    Manage appointments and patient inquiries through various communication channels. Organize patient records in line with regulations, and assist physicians during exams and procedures. Prepare exam rooms and maintain sterilization protocols while conducting basic medical tests under supervision.

  • Station Cook

    Manasquan River Golf Club · 2014 — 2015
    Prepare high-quality salads, starters, and desserts in compliance with menu standards. Organize and maintain the cold station for efficient service, while ensuring adherence to food safety guidelines. Assist in the kitchen as needed during peak periods and track inventory levels.

  • Professional Medical Specialist

    Astellas Pharma Philippines Inc. · 2007 — 2011
    Provide accurate medical information to healthcare professionals, maintaining knowledge of product details and industry research. Build relationships with Key Opinion Leaders and collaborate with internal departments for consistent medical communications, while attending relevant conferences.

Skills & Expertise

Office and AdminHealthcareMarketingProject Management

Education

  • Associate in Applied Science in Culinary Arts
    Culinary Education Center - Brookdale Community College · — — 2015
  • Bachelor of Science in Nursing
    Felipe Verallo Memorial Foundation College · — — 2011
  • Bachelor of Arts Major in Mass Communication
    St. Theresa’s College · — — 2002

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