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Francia B. — Operations & E-commerce Manager from Philippines

Francia B.

Operations & E-commerce Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Results-driven Online Business Manager with 7+ years of experience managing and scaling e-commerce brands across Amazon, Shopify and multi-channel marketplaces. Proven expertise in operations management, product launches, team leadership, customer experience, email marketing, and process optimization. Strong record of improving efficiency, increasing revenue and building systems that support long-term growth.

Also provided support in Shopify store setup, listing optimization, recruitment coordination, social media management, and business process improvements.

E-commerce Operations • Amazon FBA/FBM • Shopify Management • Product Launches • Inventory Control • SOP Development • Team Leadership • Customer Support Management • Email Marketing • Listing Optimization • KPI Reporting • Vendor Coordination • Process Automation • Project Management

Experience

  • Operations & E-commerce Manager

    Mark Ryden Backpack · 2021 — 2026
    Managed daily operations for a $500K+ e-commerce brand across multiple sales channels. Successfully launched 20+ products on Amazon, Shopify, and marketplaces. Increased repeat customer purchases by 30% through targeted email campaigns. Created 15+ SOPs, reducing onboarding time by 50%. Maintained 95% customer satisfaction across 1,000+ monthly customer inquiries. Built dashboards to track sales, inventory, profitability, and advertising performance.

  • Operations Lead

    Komforten · 2023 — 2024
    Supervised a 4-person support and operations team. Achieved 98% SLA compliance through workflow management. Managed supplier coordination and inventory planning. Increased social media engagement by 60%.

  • E-commerce Operations Manager

    BP Processing · 2020 — 2022
    Managed Amazon, Shopify, and eBay stores with 200+ SKUs. Improved product conversion rate by 20% through listing optimization. Coordinated FBA shipments and inventory replenishment. Segmented 5,000+ customer contacts for targeted campaigns.

  • Amazon Operations Assistant

    Audio Systems Group · 2018 — 2020
    Managed FBA and FBM operations for 50+ products. Improved listing quality scores by 35%. Created branded graphics and Amazon A+ Content. Reduced return rate by 18%.

  • Customer Service Specialist

    Sutherland Global Services · 2015 — 2018
    Managed 80+ customer interactions daily across multiple accounts. Achieved 110% of sales targets for 6 consecutive quarters. Maintained 94% QA score.

Skills & Expertise

Customer Service and Admin SupportE-CommerceCustomer ServiceCalendar ManagementData Analyst

Education

  • Bachelor of Secondary Education
    Bicol University · — — 2015