Francis C.

Francis C. is a highly organized Customer Service Representative and former Corporate Trainer with experience in leading onboarding processes, managing digital workflows, and executing administrative operations. He has a proven track record of designing effective training structures, managing schedules, and facilitating communication across international campaigns. At Ibex Global Solutions, he served as a Product/Communication Trainer, developing digital training schedules and tracking learner performance. Previously, as a Virtual Customer Support Specialist, he managed multi-channel customer communications and maintained CRM databases. His technical proficiency includes CRM Navigation with Salesforce and Zendesk, along with expertise in Google Workspace and MS Office Suite. Francis is known for his capability in executive correspondence and escalation resolution, supported by robust public speaking and leadership skills.