Francis R.
Mid-Level Fraud Investigation Specialist
Open to offersNew to PlatformAbout
Francis R. is an experienced professional with a strong background in law enforcement, customer support, and logistics across diverse industries including government agencies, telecommunications, and BPO. As a Fraud Investigation/Account Specialist at TaskUs, he conducts in-depth investigations on fraud activities like identity theft, coordinates with financial institutions, and manages fraud case filings. Previously, at the Philippine Drug Enforcement Agency, he led criminal investigations focusing on drug-related cases, supervised interdiction operations in seaports and airports, and prepared legal documents for court proceedings. In the BPO sector, Francis handled account escalations, billing, and support in companies like Teleperformance, Valor Telco, and Telstra, utilizing case investigation, customer escalation handling, and back office coordination. He holds a Master’s and Bachelor's in Criminology, and certifications in electrical installation maintenance and anti-money laundering, reflecting a multi-disciplinary skill set.
Experience
FRAUD INVESTIGATION/ACCOUNT SPECIALIST/BACK OFFICE - CHAT/EMAIL/SMS/OUTBOUND AND INBOUND
TaskUs · 2023 — PresentInvestigates all Fraud activities, including Identity Theft, Account Take Over, and other unusual activities; coordinates with financial institutions and manages case filing.Driver
Auxcab Structured Cabling System and Network Solutions Corporation · 2020 — 2023Performed daily vehicle inspections, ensured safe transportation of goods and passengers, and maintained a reliable record in the transportation sector.CSR Member Escalation Team (Account Supervisor)
Teleperformance · 2021 — 2022Resolved member account issues and addressed escalated concerns, processed account enrollment and changes such as dis-enrollment, reinstatement, payments, reimbursements, and penalties, handled material requests, and acted as POC for delivery and deployment of Computer Equipment to remote agents.Intelligence Officer 2
Philippine Drug Enforcement Agency (PDEA) · 2017 — 2020Conducted investigations into drug-related criminal activities, supervised interdiction in seaports and airports using K-9 units, performed background investigations and interviews, managed case documentation and reports, collaborated with PNP, DILG, and CIDG in intelligence gathering, and participated in anti-drug operations and educational lectures.CSR 2 (CONSULTANT)
TELSTRA · 2016 — PresentHandled all calls from AUSTRALIA TELSTRA dealer, coordinated with Back Office, responded to inbound calls, and assisted with plan and handset issues and lost mobile phone account transfers.Soda Crew Member
Jollibee Food Corporation · 2007 — 2008Replenished beverages, operated kitchen machinery such as ice cream dispensers for customized drinks, and monitored product holding times.CSR (ACCOUNT EXPERT) / SALES
2022 Global Valor TELCOProvided Customer Support services, promoted new Mobile Product with plans and promos, and managed billing tasks.Assistant Chief of Seaport Interdiction Unit
Company not specifiedOversaw logistics and budgeting for the Seaport and Airport Interdiction Unit, inspected cargo ships and travelers at multiple ports, and utilized X-Ray equipment for airport baggage and passenger inspection.
Skills & Expertise
Education
- Masters in CriminologyUniversity of Cagayan Valley · 2019 — 2020
- Bachelor of Science in CriminologyUniversity of Manila · 2012 — Present
Photos
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