Francis C.

Francis N. is a results-driven professional with over seven years of experience in the BPO industry, specializing in customer service and collections. At Good Faith Placement Agency, she excelled as a Customer Service Representative, managing client inquiries and boosting customer satisfaction scores by 20%. Her expertise in client relationship management was further honed at VXI Global Solutions, where she maintained a 95% customer satisfaction rate, significantly reducing churn through proactive communication and efficient resolution strategies. As a Senior Collections Specialist at iQor, Francisca demonstrated her strong skills by reducing aged debt by 20% through strategic recovery methods and compliance with FDCPA regulations. Proficient in CRM platforms like Salesforce and Zendesk, she consistently improves organizational processes and enhances client satisfaction. With hands-on experience in account management and payment negotiation, Francisca continues to seek opportunities where her ability to address complex issues and deliver high-quality service is valued.