Francisco N.

Francisco N., known as Kiko, is an experienced IT Recruitment Officer with a robust history in technical support and IT operations. Based in Makati, his career trajectory began as a Technical Support Agent for a leading computer brand in the outsourcing and call center industry, where he progressed to a team leader role before moving into the online gaming industry. At Chromelab Technologies Inc. and GWI Business Solutions, he served as an IT Supervisor, managing teams of 4 to 6 IT professionals. His technical prowess encompasses systems administration, infrastructure management, and comprehensive expertise in Microsoft Office 365, Windows OS, Active Directory, email systems, DNS, SaaS platforms, network infrastructure (LAN/WAN), firewalls, and troubleshooting hardware/software. Educated in Information Technology at Informatics Computer School, Francisco leverages his foundation in computer engineering and IT systems to design and maintain efficient processes, enhancing IT helpdesk and customer support operations.