Franz M.
Mid-Level Medical Billing Team Supervisor
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Franz R. is a Medical Billing Team Supervisor with extensive experience overseeing medical billing operations and revenue cycle management in the U.S. healthcare sector. From 2022 to 2026 at Cognizant Technology Solutions, Franz R. supervised teams responsible for claims processing, AR follow-up, and collections, ensuring quality and productivity targets were met. Handling Medicare, Medicaid, and commercial billing, Franz R. maintained direct involvement in claim submission, denial management, and payment posting, utilizing platforms such as Advanced MD, LIMS, and Availity. Previous roles at Sutherland, TDCX, Stellar, MicroSourcing, Acquire, and Teleperformance from 2014 to 2021 expanded his expertise in billing, collections, and account resolution across various industries. Documenting AR status and leading staff coaching, Franz R. focused on cash flow improvement and accurate denial management.
Experience
Team Supervisor – Medical Billing & Revenue Cycle Management
Cognizant Technology Solutions · 2022 — 2026Oversaw a team focused on medical billing, AR follow-up, and collections to meet KPI and quality targets. Actively engaged in the submission of claims to Medicare, Medicaid, and commercial payers. Ensured the accuracy of claims by reviewing coding, eligibility, and documentation before submission. Conducted AR follow-up on unpaid claims, addressing denials, rejections, and underpayments. Directed denial management initiatives, identifying root issues and facilitating timely resubmissions. Managed collections and patient balance follow-ups to enhance cash flow. Posted payments from insurance and patients while reconciling accounts. Utilized clearinghouses and payer portals, such as Availity, for claim tracking and resolution. Collaborated with providers, payers, and internal teams to address complex billing concerns. Offered coaching, training, and performance feedback while managing team workloads. Maintained thorough documentation and reported on AR status, aging, and collections progress.Customer Service, Billing & Collections Roles
Sutherland | TDCX | Stellar | MicroSourcing | Acquire | Teleperformance · 2014 — 2021Handled billing inquiries, managed collections, and resolved accounts across various industries.
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