FREDSON V.
Mid-Level Sales Coach
Open to offersNew to PlatformAbout
Fredson V. is an experienced Sales Manager and Team Leader with a background in business process outsourcing and consulting, notably at Sitel Philippines, SME Consulting Solution, Convergys/Concentrix, and MMG. From 2011 to 2017 at Sitel Philippines, Fredson V. guided teams in performance management, delivering coaching and fostering a collaborative culture to drive revenue growth. At SME Consulting Solution, he managed client accounts, ensuring satisfaction and supporting business development through upselling and contract renewals. His hands-on experience in customer outreach and sales operations at MMG and as a team coach at Convergys/Concentrix demonstrates his expertise in sales strategy & execution, performance management, and customer relationship management (CRM). He holds a Bachelor of Science in Applied Statistics from the Polytechnic University of the Philippines and has consistently contributed to achieving business objectives in fast-paced environments.
Experience
Team Coach/Sales Associate
Convergys/Concentrix · 2019 — 2021Trained and mentored team members, offering motivational feedback to enhance their sales skills and performance. Developed strategies to assist underperformers in improving their outcomes.Outbound Sales Representative
MMG (Homebased) · 2021 — PresentConducted outreach to potential customers through calls or emails, presenting products and services to generate interest. Qualified leads and completed sales, while maintaining records and following up with prospects.Account Manager
SME Consulting Solution · 2017 — 2019Managed relationships with clients to ensure their satisfaction. Assessed client needs and offered customized solutions. Coordinated with internal teams to deliver services effectively and monitored account performance, providing results reports. Engaged in upselling and contract renewals to foster growth.Coach/Team Leader
Sitel Philippines · 2011 — 2017Guided and supported team members in achieving both individual and group performance targets. Provided ongoing coaching and constructive feedback to enhance skills and productivity. Identified training requirements and facilitated skill-building sessions. Cultivated a positive and collaborative team environment, while monitoring performance metrics and executing improvement plans. Addressed conflicts to sustain a supportive workplace and communicated objectives clearly to align team efforts with business goals.
Skills & Expertise
Education
- Bachelor Of Science in Applied StatisticsPolytechnic University of the Philippines · 2007 — 2010
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