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Fretzie C. — Mid-Level Healthcare Coordination Specialist from Philippines

Fretzie C.

Mid-Level Healthcare Coordination Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Fretzie C. is a meticulous administrative and customer service professional with extensive experience in remote healthcare coordination, customer support, and record management. She has honed her expertise in scheduling, data entry, document verification, and client communication through various roles in the healthcare and legal technology industries. Her tenure with companies like Guardian Healthcare and Rocket Doctor Inc. involved managing patient scheduling, updating electronic medical records with precision, and assisting with insurance verifications. During her time at Yocierge Legal Technology, she adeptly retrieved and processed medical records, while at Teleperformance CDO, she provided exceptional customer service by addressing billing inquiries and service concerns. Fretzie is adept at using Microsoft Office and Google Workspace, skills that have been pivotal in her roles across organizations. She is known for efficiently handling multiple tasks in fast-paced environments, contributing significantly to operational smoothness and client satisfaction.

Experience

  • Healthcare Staffing Coordinator

    Guardian Healthcare · 2025 — 2025
    Managed healthcare professional contract job listings and organized applicant documents while tracking application progress. Communicated job opportunities to nurses using email and messaging, and maintained recruitment and onboarding records.
  • Patient Care Coordinator

    Rocket Doctor Inc. · 2021 — 2022
    Handled patient scheduling and doctor calendars, addressing patient inquiries through email and digital platforms. Updated electronic medical records accurately and assisted with insurance verification and documentation.
  • Record Retrieval Specialist

    Yocierge Legal Technology · 2020 — 2022
    Retrieved and processed medical records from healthcare facilities, sending requests via email, fax, and digital systems. Monitored the status of requests and followed up with providers as needed.
  • Customer Service Representative

    Teleperformance CDO · 2018 — 2020
    Assisted customers with billing inquiries and service issues, providing clear explanations of products and services. Conducted troubleshooting prior to escalating technical problems and updated customer billing records.
  • Appointment Setter

    Specialized Outsource Partners Inc. · 2018 — 2018
    Scheduled appointments with prospective clients, updated lead information within the company database, and coordinated rescheduling or cancellations.
  • Customer Service Representative

    Azpired CDO · 2017 — 2017
    Introduced products and services to customers while guiding them through the loan process.
  • Front Desk Staff

    Golden Stallion Suite Hotel · 2017 — 2017
    Provided professional reception services, managing guest inquiries and multi-line phone systems. Streamlined office operations by handling mail distribution, data entry, and applicant documentation, while overseeing the reception area and monitoring building security.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management (Undergraduate)
    Vineyard College · 2015 — 2016
  • Bachelor of Science in Nutrition and Dietetics (Undergraduate)
    Lourdes College · 2012 — 2015
  • Bachelor of Science in Pharmacy (Undergraduate)
    Liceo de Cagayan University · 2009 — 2012

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