Fritz G.
Mid-Level Account Management Account Manager
Open to offersNew to PlatformAbout
Fritz Gerald D. is an experienced Account Manager with over a decade of professional history in administrative support and account management across both government and corporate sectors in the Philippines. At Sutherland Global Services Philippines, Inc., Fritz Gerald D. advanced from an Associate role handling client concerns and operational support to Associate Manager, where he supervised teams, oversaw daily client account operations, and participated in strategic initiatives to boost client satisfaction and retention. Earlier, within the Provincial Government of Oriental Mindoro, he was responsible for preparing bid documents and ensuring compliance with procurement regulations as an Admin Aide I for the Bids and Awards Committee Secretariat. His expertise includes client & account management, administrative support & documentation, team leadership, and proficiency in Microsoft Office.
Experience
ASSOCIATE MANAGER – ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC. · 2024 — 2025Directed daily client account operations to maintain adherence to service level agreements, trained and supervised team members to promote productivity, and contributed to strategic planning focused on client satisfaction and retention.ASSOCIATE – CS INTERNET
SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC. · 2022 — 2024Delivered customer service for client concerns while maintaining accurate records and supporting operational efficiency, actively engaging in problem-solving to improve client experience.ADMIN AIDE I (BIDS AND AWARDS COMMITTEE SECRETARIAT)
PROVINCIAL GOVERNMENT OF ORIENTAL MINDORO · 2012 — 2019Prepared bid documentation and supported procurement processes, ensured compliance with government procurement procedures, and coordinated with suppliers, offices, and committees to facilitate transactions.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringDivine Word College of Calapan · 2019 — 2021
- Bachelor of Science in Business AdministrationDivine Word College of Calapan · — — 2012
- Bachelor of Science in AccountancyDivine Word College of Calapan · — — 2010
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