Gabaiphiwe M.
Mid-Level Data Administration Consultant
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About
Gabaiphiwe M. is a detail-oriented professional with extensive experience in administrative and back-office roles across various industries. Currently serving as a Back Office Consultant at TymeBank, she excels in transaction verification, account maintenance, and data accuracy. Her proficiency with CRM systems, including Genesys and Salesforce, underpins her ability to maintain comprehensive customer and financial records. Previously, Gabaiphiwe worked as a Project Administrator at Xpert Decision Systems, managing scheduling and documentation for the South African Reserve Bank project. At XDS Credit Bureau, she enhanced administrative efficiency through precise data management. As a Background Verifications Consultant at MIE, she ensured data compliance and integrity, handling sensitive records. Her early career at Merchants Dimension Data honed her customer support skills, recognized by a third-place ranking among agents. Gabaiphiwe's educational background includes an N6 Management Assistant certificate from Southwest Gauteng College and various certifications in software testing and project management.
Experience
Project Administrator
Xpert Decision Systems (SARB) · 2024 — 2024Oversaw administrative processes such as scheduling and documentation while maintaining accurate project records. Assisted in tracking project activities to guarantee data accuracy across reports.Receptionist & Administrator
XDS Credit Bureau · 2022 — 2024Captured and maintained accurate data in internal systems. Provided support in reporting, filing, and record management, ensuring efficient administrative operations and organized data.Background Verifications Consultant
MIE Background Screening · 2021 — 2022Performed in-depth verification of qualifications and employment records, ensuring the accuracy and completeness of sensitive data. Maintained adherence to data protection and verification standards while identifying discrepancies for escalation.Call Center Consultant
Merchants Dimension Data · 2017 — 2021Managed high-volume customer queries and account-related issues while maintaining accurate records of customer interactions. Acknowledged as a top-performing agent.Back Office Consultant
TymeBankExecuted back-office operations, focusing on transaction verification and maintenance of customer accounts. Investigated and resolved account discrepancies. Ensured accurate customer and financial records within CRM systems while supporting internal audits for compliance.
Skills & Expertise
Education
- N6 Management AssistantSouthwest Gauteng College · 2015 — Present
- Grade 12Forte High School · 2013 — Present
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