Gabriel A.
Mid-Level Customer Success Representative
Open to offersNew to PlatformAbout
Gabriel A. is a dedicated professional in the fields of customer service and operations, known for his ability to lead and support teams effectively. He has significant experience as a Senior Customer Success Representative with Friday Plans SEZC, where he expertly managed customer inquiries and supported the resolution of issues through various communication channels. At EmpireOne BPO Solutions, Inc., he served as an Account Team Lead, overseeing customer service operations and productivity monitoring, as well as handling escalations and mentoring team members. His focus on KPI and performance management has driven notable improvements in service quality. Gabriel frequently collaborates with senior management to align goals and implement strategic initiatives for productivity enhancement. He is adept at using Microsoft Office Suite and various CRM tools, which supports his success in maintaining accurate records and generating comprehensive reports. Gabriel holds a Bachelor of Science in Aviation Maintenance from Negros Oriental State University. His technical skills and proactive approach have garnered him numerous accolades, including an Outstanding Leadership Award in 2024.
Experience
Senior Customer Success Representative
Friday Plans SEZC on Remote · 2026 — 2026Delivered customer support via phone, email, and chat while effectively addressing inquiries. Managed orders, tracked shipments, and coordinated reshipments and returns. Identified upselling opportunities and maintained accurate customer records and CRM documentation.Customer Service Outbound (Remote | Cold Caller)
SIMPLE · 2025 — 2026Conducted outbound calls to businesses to promote website development and digital marketing services, including search ranking improvement and social media management. Scheduled appointments for clients with company developers while maintaining outreach performance.Account Team Lead
EmpireOne BPO Solutions, Inc. · 2024 — 2024Oversaw customer service operations, monitored productivity, tracked shipments, and addressed client escalations for effective resolution.Customer Service Representative
EmpireOne BPO Solutions, Inc. · 2023 — 2024Processed customer orders with accuracy to ensure timely fulfillment. Addressed customer inquiries and resolved escalations professionally, while also upselling additional products based on customer needs.Assistant Account Manager
EmpireOne BPO Solutions, Inc.Led daily huddles, coordinated team meetings, and conducted one-on-one coaching sessions to foster communication and accountability. Collaborated with clients and management to align objectives, track performance, and implement initiatives to enhance service quality.
Skills & Expertise
Education
- Bachelor of Science in Aviation MaintenanceNegros Oriental State University Main Campus · 2019 — 2022
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