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Gabriela M. — Junior Hospitality Customer Service Assistant from Colombia

Gabriela M.

Junior Hospitality Customer Service Assistant

Colombia 1-2 years
Open to offersNew to Platform
Languages
SpanishIngles
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About

Gabriela M. is a seasoned professional in the hospitality industry, holding extensive experience as an Administrator of Tourist and Hotel Companies. She showcased her expertise in the roles she held, such as Auxiliar de Ventas at the Hotel Hilton Cartagena, where she adeptly managed group bookings and reservations using platforms like Delphi. Her role focused on ensuring impeccable status assignments and client support to enhance customer experiences. Additionally, Gabriela honed her culinary support skills as a Kitchen Assistant at Hotel Radisson and Restaurante Da Pietro, improving inventory control and maintaining high standards of food quality and hygiene. Her academic background includes a degree in Administration of Tourist and Hotel Enterprises from Universidad de Cartagena. Gabriela's strengths in reservation management, customer service, and inventory control are complemented by her organizational abilities and commitment to quality service.

Experience

  • Sales Assistant

    Hotel Hilton Cartagena · 2025 — 2025
    Managed the entry of groups and reservations into the Delphi platform, ensuring proper status allocations and providing customer service to address requests, facilitating a smooth and satisfactory experience.
  • Kitchen Assistant

    Hotel Radisson · 2024 — 2025
    Performed mise en place duties, including cutting and portioning vegetables, and assisted in the breakfast and buffet service while upholding quality and hygiene standards.
  • Kitchen Assistant

    Restaurante Da Pietro · 2023 — 2023
    Optimized inventory control and organization of raw materials, and supported food preparation and staging processes.

Skills & Expertise

Education

  • Bachelor of Business Administration in Tourism and Hospitality
    Universidad de Cartagena · — — 2025
  • Technology in Tourism Management
    Universidad de Cartagena · — — 2023
  • Professional Technician in Tourism Operations
    Universidad de Cartagena · 2021 — Present
  • Academic Bachelor
    Instituto colombo bolivariano · 2018 — Present

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