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Gary G. — Mid-Level Sales and Customer Service Representative from Philippines

Gary G.

Mid-Level Sales and Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Gary G. is a versatile professional with a diverse background spanning video editing, graphic design, sales, and customer service. As a Freelance Video Editor and Graphic Designer, Gary has collaborated with e-commerce brands, life coaches, and entrepreneurs to create compelling visual content for both print and digital media. He utilized tools such as Adobe Photoshop, Adobe Illustrator, and Adobe Premiere Pro to produce high-quality work. Transitioning into the sales industry, Gary excelled as a Customer Sales Representative at IQOR Philippines and SYKES Asia Inc., where he identified customer needs and provided information on MetroPCS and home security products, among others. In his role as a Sales and Leads Generation Manager for The Daily Mark on Upwork, he was responsible for maintaining CRM records and creating strategic solutions to attract and grow a customer base. His expertise extends into social media management and training, having also served as a Hotel Reservation Trainer, where he enhanced agents' skills and motivation. Gary holds relevant certifications in Google Ads, Quickbooks, and more. Through these varied roles, Gary has demonstrated a commitment to driving sales success and delivering outstanding service.

Experience

  • Outsourced Hotel Reservations Trainer

    BM Outsourcing · 2024 — Present
    Develop agents' sales abilities and enhance their product knowledge. Cultivate skills to address objections effectively. Resell the value of the amenities and emphasize the benefits of the properties being sold. Inspire agents to reach sales objectives and pursue career advancement.
  • Auto and Health Insurance Claims Advisor

    Valor Global Services · 2023 — 2024
    Guide clients through the complexities of filing auto insurance claims, leveraging a solid understanding of insurance policies, coverage, billing, and claims processes. Deliver exceptional support and service to clients during critical times.
  • Video Editor & Graphic Designer

    IFreelancer · 2018 — 2023
    Create visual content tailored for both print and digital use to engage different audiences. Develop and layout materials for internal communications and interactions with the board of directors.
  • Customer Sales Representative

    SYKES ASIA INC. SITEL · 2022 — 2023
    Engage potential clients for home security sales and coordinate appointments for fiber internet B2B installation. Provide troubleshooting support for customer devices and track online purchase orders.
  • Account Specialist

    IQOR Philippines Inc. · 2020 — 2022
    Transitioned from customer service representative to supervisor, focusing on empowering team members to excel through a commitment to quality and continuous personal development.
  • Customer Sales Representative

    IQOR Philippines Inc. · 2015 — 2018
    Assess customer needs and provide relevant information about MetroPCS products and services. Manage all sales components, including creating account records, processing customer payments, and handling various transactions. Maintain an up-to-date knowledge of all wireless products and services.

Skills & Expertise

Education

  • High School
    National School · 2013 — 2015
  • High School
    San Jose Community High School · 2008 — 2013

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