Gehanna S.
Mid-Level eCommerce Customer Service Specialist
Open to offersNew to PlatformAbout
Gehanna S. is a seasoned Customer Service Specialist from the Philippines with extensive experience in providing top-notch support for eCommerce and real estate businesses. She has worked with various clients like KRSKRS Music Licensing, Alter New Media, and Reality One Group, offering administrative and customer support. Gehanna expertly handles email and calendar management, travel arrangements, and project coordination. Her proficiency extends to managing Shopify orders, refunds, customer inquiries, and social media engagement using tools such as Gorgias, Slack, and Trello. With a solid foundation in administrative tasks and data entry, she excels in delivering solution-driven service. Additionally, Gehanna's experience as a business owner at Yumara Donuts and Cooling Rack has honed her financial management, budgeting, inventory control, and team coordination skills, further enhancing her adaptable and problem-solving capabilities.
Experience
Owner
Yumara Donuts and Cooling Rack · 2022 — 2024Founded and oversaw daily operations for a small food business, focusing on production, sales, and customer service. Managed financial aspects including budgeting, purchasing, and inventory control. Developed marketing strategies to expand the customer base and enhance sales, while also handling staff scheduling, training, and performance management to ensure service quality.eCommerce Customer Support Specialist
Clients: The Horse, Graveyard Designs, Practice Acceleration and the HEALF · 2015 — 2020Provided friendly and solution-oriented customer service to various international clients. Oversaw management of Shopify orders, including refunds, tracking inquiries, and return requests, while also handling customer email communications. Used Gorgias, Gmail, Slack, Trello, and Zoom for daily client interactions. Facilitated social media engagement, community moderation, assisted with inventory inquiries, and addressed product questions.Administrative Support Specialist
Clients: KRSKRS Music Licensing, Alter New Media, DN Digital Solutions, Reality One GroupDelivered comprehensive administrative support for entrepreneurs and creative businesses, which included managing calendars, scheduling, arranging travel, and handling documentation. Involved in project coordination, meeting preparations, research tasks, and supported digital marketing efforts through social media scheduling and content organization. Employed tools like Gmail, Slack, Trello, Zoom, Asana, and Google Workspace to enhance workflow efficiency.
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