Gelica C.
Open to offersNew to PlatformAbout
G. S. is a skilled Virtual Assistant with a robust background in both administrative and medical billing roles. Holding a Bachelor of Science in Business Administration with a major in Operations Management from the University of San Jose-Recoletos, and an associate degree in Office Administration from the University of Cebu, G. has honed skills that are crucial to efficient administrative and operational support. At Harris GBS Company, G. excelled as a Medical Virtual Assistant, focusing on medical billing tasks like charge entry and patient demographic input. In previous roles at SolarUnion and the Yokly VA Agency, G. was pivotal in sales coordination and lead engagement via LinkedIn, showcasing strong abilities in CRM Management and sales process support. With a background in technical support at Foundever Cebu and as a Technical Support Representative, G. is adept at resolving a wide range of technical issues, demonstrating a keen attention to detail and commitment to maintaining customer satisfaction through precise problem-solving and effective communication.
Experience
MEDICAL VIRTUAL ASSISTANT- MEDICAL BILLER
HARRIS GBS COMPANY · 2024 — 2026Handled charge entry by entering patient demographics and completing appeals along with various administrative tasks.SALES COORDINATOR / VIRTUAL ASSISTANT
SOLARUNION · 2022 — 2024Scheduled appointments while supporting sales operations and processing orders. Prepared documents such as quotations, invoices, and reports, addressed customer inquiries, and ensured smooth order fulfillment. Maintained comprehensive sales records and documentation.VIRTUAL ASSISTANT
YOKLY VA AGENCY · 2022 — 2022Engaged with leads via LinkedIn and scheduled qualified sales appointments. Managed the pipeline and maintained CRM records, following up with prospects.PATIENT INTAKE SPECIALIST & PHONE SURVEY SPECIALIST
PMAX GLOBAL · 2020 — 2022Input patient demographic, medical, and hospitalization history into the EHR system. Verified and updated records to maintain accuracy and confidentiality in compliance with HIPAA. Conducted phone surveys for patient satisfaction, documented feedback, and escalated concerns to enhance service quality.MEDICAL BILLER - CHARGE ENTRY
PMAX GLOBAL · 2018 — 2020Performed accurate entry of medical charges and verification of patient billing information. Ensured proper coding with CPT, ICD-10, and HCPCS codes, while reviewing and rectifying billing discrepancies to facilitate timely claim submissions.TECHNICAL SUPPORT REPRESENTATIVE
FOUNDEVER CEBU / SYKES ASIA · 2016 — 2017Addressed technical problems through phone, email, and chat support. Troubleshot hardware, software, and network issues, documented support cases, and escalated complex problems as necessary.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Operations ManagementUniversity of San Jose-Recoletos · — — 2026
- Associate Degree in Office AdministrationUniversity of Cebu · 2015 — 2019
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