Gene R.

Gene R. is a seasoned customer service specialist with three years of experience in the e-commerce industry. Having built a customer support team from the ground up, Gene played a pivotal role in streamlining processes and took on duties beyond the standard job description. As a Customer Service Representative at Teleperformance CDO PH, Gene provided top-notch service to e-commerce and credit card account clients, skillfully using Oracle NetSuite and other CRM tools to resolve inquiries and calm escalating situations. Transitioning roles, Gene worked as a Survey and Data Analyst at SupportZebra CDO PH, where they managed data collection, organization, and analysis for government projects, enhancing decision-making through identified patterns and trends. Additionally, Gene has been a dedicated Freelance Piano and English Tutor, offering personalized instruction and fostering a supportive educational environment for clients. Holding a Bachelor of Music from Lourdes College and a Bachelor of Computer Science from AMA Computer College, Gene combines expertise in music with a strong technical background.