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Genelyn P. — Junior Customer Service Representative from Philippines

Genelyn P.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Genelyn A. is a diligent professional with a solid foundation in customer service and appointment setting, demonstrating a commitment to quality service and teamwork. She previously excelled at MYFIN Services Inc., where she efficiently conducted outbound and inbound calls, managed client appointments, and ensured data accuracy in customer records. Her proactive approach contributed to client satisfaction and retention. In her role as a Customer Service Representative at Majorelle Company, Genelyn adeptly handled product and service inquiries, resolved issues with empathy, and played a pivotal role in maintaining team performance standards. Her vocational training and certifications in call center operations underpin her strong capabilities in English communication, time management, and meticulous attention to detail.

Experience

  • Appointment Setter

    MYFIN Services Inc. · 2025 — 2025
    Managed outbound and inbound calls to efficiently schedule client appointments, while maintaining and updating accurate customer records alongside follow-ups. Provided exceptional customer service to ensure client satisfaction and retention, and assisted with tasks related to product listings and data management.
  • Customer Service Representative

    Majorelle Company · 2023 — 2023
    Handled customer inquiries concerning products and services through phone and email communications, addressing concerns with professionalism and empathy. Processed orders and maintained records, also supporting team performance goals while contributing to enhancements in customer satisfaction ratings through consistent quality service.

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