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Genesis D. — Mid-Level Customer Service Representative from Philippines

Genesis D.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Genesis D. is a skilled professional with extensive experience in customer service and data management. He has previously excelled as a Customer Service Representative for both Qualfon and EXL, reflecting a strong ability to communicate and resolve issues effectively within the business process outsourcing industry. Genesis possesses a Bachelor's degree in Industrial Technology with a major in Computer Technology from Talisay City College, which has equipped him with a broad understanding of technical applications. Notably proficient in a range of digital tools, he is computer literate with a working knowledge of Microsoft Word, Excel, and video editing software like Adobe Illustrator and After Effects. His hands-on technical expertise includes skills in basic programming, computer assembly and disassembly, and networking. Genesis also shows versatility through roles as a transcriber and AI trainer, showcasing adaptability and technical savvy in various online settings.

Experience

  • Customer Service Representative

    EXL · 2023 — 2024
    Assisted customers by addressing questions and managing service requests.
  • AI Trainer

    Online Helpers · 2024 — 2024
    Conducted training sessions for AI systems in a freelance capacity.
  • Customer Service Representative

    Qualfon · 2019 — 2023
    Handled customer inquiries and provided support to resolve issues.
  • Data Entry

    Company not specified · 2022 — Present
    Performed data entry tasks to maintain accurate records.
  • Transcriber

    Company not specified · 2022 — Present
    Converted audio recordings into written text.
  • Waiter

    YAHAY RESTAURANT · 2018 — Present
    Delivered customer service and managed dining experiences at the restaurant.
  • Educational Consultant

    Grolier Company · 2015 — Present
    Provided educational consulting services in a retail setting.

Skills & Expertise

Education

  • Bachelor of Science in Industrial Technology Major in Computer Technology
    Talisay City College · 2018 — 2019
  • High School
    Mohon National High School · 2013 — 2014
  • Elementary School
    Mohon Elementary School · 2009 — 2010

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