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Genesis E. from Philippines

Genesis E.

Philippines No experience yet
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Languages
EnglishTagalog
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About

Mark L. is an accomplished professional in the customer support and management sector, currently serving as a Cashier & Support Manager at Hona Water since 2024. Previously, he has honed his skills in the Business Process Outsourcing (BPO) industry, having held roles such as Customer Sales Support Specialist at Telus International, and Technical Support (Tier 2) Agent at Inspiro, where he excelled in problem-solving and effective communication. He also served in Alorica as a Customer Care Support professional. Mark’s foundation in financial management was established at Betoy's Restaurant, where from 2018 to 2020, he was responsible for all financial aspects, ensuring transactions were conducted legally and ethically. His educational background includes San Francisco High School and Bagong Pag-Asa Elementary School. Additionally, from 2017 to 2018, Mark was a Peer & Health Educator for the Aids Society of the Philippines, illustrating his commitment to fostering community well-being.

Experience

  • Cashier & Support Manager

    HONA WATER · 2024 — Present
    Handled transactions and provided support to customers, ensuring high levels of service.
  • Customer Sales Support Specialist

    TELUS INTERNATIONAL · 2022 — 2024
    Delivered support in customer sales processes, assisting customers with inquiries and resolving issues.
  • Cook & Kitchen Staff

    BETOY'S RESTAURANT · 2018 — 2020
    Managed financial tasks, oversaw budget adherence, and ensured legal and ethical transaction procedures.
  • Peer & Health Educator

    Aids Society of the Philippines · 2017 — 2018
    Provided education and support in health-related matters, fostering awareness within the community.
  • Technical Support (Tier 2) Agent

    INSPIRO
    Addressed technical issues escalated from Tier 1, providing advanced support to enhance customer experience.
  • Customer Care Support

    ALORICA
    Engaged with customers to resolve inquiries while ensuring satisfaction with services.

Skills & Expertise

Education

  • High School
    San Francisco High School · 2015 — 2016
  • Elementary
    Bagong Pag-Asa Elementary School · 2000 — 2006

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