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Geneva B. — Mid-Level Customer Service Representative from Philippines

Geneva B.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Geneva B. is a versatile professional with a background in tourism management and business administration. She began her career as a Customer Service Representative in the telecommunications domain at Teleperformance, where she honed her skills in handling international inquiries related to internet, telephone, and cable services. Her expertise further extended into the healthcare sector with Concentrix, where she facilitated order placements for medicinal and health products based on insurance benefits. Geneva also brings entrepreneurial experience, having owned and operated "Nailed It Nail Salon & Spa" until 2021 and managed a family-owned gas station business. She is currently serving as a Municipal Councilor Secretary, where she manages administrative tasks such as organizing documents and scheduling meetings. Alongside, she maintains her passion for fitness as a licensed Zumba Instructor. Notably, her practical acumen in management and interpersonal communication supports her adaptability across industries.

Experience

  • Municipal Councilor Secretary

    Legislative Office · 2025 — 2026
    Executed various secretarial duties including organizing documents, taking minutes, scheduling meetings, and handling phone calls.
  • Licensed Zumba Instructor

    Agusan del Sur · 2017 — 2025
    Conducted Zumba classes as a part-time job, utilizing a passion for dance.
  • Customer Service Representative (Health care Acct)

    Concentrix · 2022 — 2023
    Managed international calls for a health care account, placing orders for medications and health products based on insurance benefits.
  • Branch Manager

    4Gn Gas Station · 2015 — 2021
    Managed operations of a family-owned branch, overseeing day-to-day activities until the business closed due to bankruptcy from the pandemic.
  • Business Owner

    Nailed It Nail Salon & Spa · 2017 — 2021
    Operated a personal business until it ceased operations due to pandemic-related bankruptcy.
  • Customer Service Representative (Telco Acct)

    Teleperformance · 2013 — 2014
    Handled international calls, providing assistance with inquiries and setting up services related to internet, telephone, and cable.

Skills & Expertise

Education

  • Masters of Business Administration
    Ateneo de Davao University · 2016 — 2017
  • Bachelor of Science in Tourism Management
    Philippine Womens College of Davao · 2011 — 2014
  • Bachelor of Science in Tourism Management
    Mindanao State University Main · 2010 — 2011

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