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Genevieve F. — Mid-Level Healthcare Administrator from Philippines

Genevieve F.

Mid-Level Healthcare Administrator

Philippines 2-3 years
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About

Genevieve F. is an experienced Healthcare Administrator notable for her expertise in insurance claims and provider relations. Specializing in the prior authorization process, she excels at checking Medicare benefits and managing medical records with high accuracy. Genevieve is adept at independent work in remote settings, leveraging VOIP, CRM, and digital medical record systems to maintain communication with insurance companies and medical offices. Her career includes roles as a Customer Care Associate at Conduent Philippines and Millennium1 Solutions, where she honed skills in customer engagement, data verification, and multitasking. She has effectively resolved complex claim inquiries, educated medical staff on insurance requirements, and managed a high volume of patient inquiries in healthcare environments. Genevieve's educational background in Business Administration with a focus on finance complements her professional acumen, making her a reliable and detail-oriented contributor to any organization.

Experience

  • CUSTOMER CARE ASSOCIATE III

    Conduent Philippines · 2024 — 2026
    Managed high-volume inbound calls related to prescription orders and tracked delivery logistics for a national mail-order pharmacy network.
  • OFFLINE VERIFICATION AGENT

    Millennium1 Solutions · 2023 — 2024
    Conducted benefit eligibility verifications for Medicare Advantage and Medicare Supplement plans, explaining coverage details to members.
  • ASSOCIATE II, CUSTOMER CARE

    Continuum Global Solutions · 2022 — 2023
    Resolved claim inquiries and billing discrepancies by auditing Explanation of Benefits (EOBs) and coordinating with providers to correct errors.
  • CUSTOMER SERVICE REPRESENTATIVE

    Teleperformance Philippines · 2021 — 2022
    Initiated contact with physician offices to request clinical documentation and educated medical staff on insurance requirements for CPAP therapy.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Finance
    Dr. Filemon C. Aguilar Memorial College of Las Piñas
  • Accountancy, Business and Management Strand
    Las Piñas National High School, Senior High School

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