genevive T.

Not specified

• General Virtual Assistant

  null · 2025 — 2026
  Oversaw calendar and email management, executed data entry, arranged travel, and planned events. Engaged in content creation, including blog writing, social media management, newsletter creation, and website development. Provided customer support by managing inquiries, overseeing feedback, and processing orders.

• Freelance Bookkeeper

  null · 2025 — 2025
  Collected data from clients, including checking accounts, credit card statements, and receipts. Established the accounting system, recorded and reconciled transactions, prepared financial reports, and maintained accounting books.

• General Virtual Assistant

  Outsourced Doers · 2024 — 2025
  Managed calendars and emails, conducted data entry, organized travel arrangements, and planned events. Created and managed content, which included blog writing, social media management, newsletter production, and website development. Handled customer support by addressing inquiries, managing feedback, and processing orders.

• Customer Support Assistant

  Pag-IBIG Fund · 2018 — 2024
  Prepared and processed refunds along with monthly, quarterly, mid-year, and yearly accounting reports. Delivered exceptional customer service and managed online communications.

• Billing Consultant

  Sutherland Global Services · 2017 — 2017
  Addressed billing inquiries and supported customers with AT&T services, including home phone, internet, mobile, and TV. Guided customers through online order processing and provided excellent service via online channels.

• Operations Officer

  Mashreq Bank, Dubai UAE · 2014 — 2017
  Assisted the Collections & Recovery department with account allocation updates and approvals. Managed payment processing for international agencies and confirmed customer payments, while updating customer information in Select and Flexcube systems.

• Secretary

  Mashreq Bank, Dubai UAE · 2011 — 2014
  Supported Division Heads and staff by initiating requests for stationery, pantry needs, and maintenance repairs. Monitored the manager's calendar, arranged meetings, and organized invites for events, including client round tables and official meetings.

• Admin/Accounts Assistant

  ANC Contracting LLC, Dubai UAE · 2008 — 2011
  Managed visa expenses accounts and petty cash, generated vouchers using Visa Manager, Cash Imprest, and Oracle, and prepared accounting reports. Assisted in the recruitment and employment processes by preparing offer letters, official memos, and other business correspondence.

• Accounting Clerk

  Pag-IBIG Fund · 2005 — 2008
  Counseled on consolidated and acquired assets processes related to rent-to-own, ordinary lease, and housing loan applications. Facilitated the conversion of rent-to-own applications to housing loans and conducted seminars on housing loans pertaining to acquired assets. Processed land title transfers from HDMF to borrowers and prepared monthly reports tracking processing times and rental aging.

• Bookkeeper or Account Secretary

  Meridian Technologies LLC, Dubai UAE · 2008 — 2008
  Encoded accounts payable data, processed and monitored company car loans, and managed company bank transactions. Prepared cash flows and other accounting reports.

• Cashier/Vault Custodian

  Cebuana Lhuillier Pawnshop · 2004 — 2005
  Served as the branch cashier, assisting branch managers with customer queries, appraisals, and jewelry inventories. Prepared cash beginning and ending balances.

• Office Assistant

  ADD Force Agency · 2004 — 2004
  Performed clerical and administrative tasks.

• Part Time Data Encoder

  Agri-Aqua Development Coalition-Mindanao · 2004 — 2004
  Encoded survey data into the system.

• Sales Documentation Assistant

  FILINVEST Land, Incorporated · 2003 — 2003
  Prepared sales documentation and assisted in open-house events for interested buyers.

• Master in Business Administration

  University of Mindanao · 2020 — 2022
• Bachelor of Science in Business Administration major in Finance

  Ateneo de Davao University · 1999 — 2003