Genisis D.

Not specified

• Customer service and Technical support Representative (phones and chat support)

  Staff virtual- Brickhouse Security · 2020 — Present
  Answering calls from the customers Assisting customers with their billing and process the payment Providing assistance with technical information about their GPS trackers Analysing the problem why the device is not working I also do chat support and email support from time to time

• Collection Specialist

  FCO Worldwide Inc. · 2019 — 2020
  Doing outbound calls Reminding the person we’re calling that they have a balance to pay to the client. Responsible for collecting their payment and offering payment arrangements if they are unable to make a payment right away.

• Benefits Administration Senior Associate

  Conduent Philippines · 2016 — 2019
  Answering inquiries from employees about their health and welfare benefits Responsible for providing the employees the supporting documents they need to submit to add dependent Provide general information about the employees travel benefits Adding dependent to their benefits Provide web walkthrough for adding and removing dependent Responsible for routing the documents the employee submitted to the correct queue. Responsible for updating some information on file.

• Associate in Computer Technology

  Cavite State University-Cavite City Campus · 2012 — 2014