Genrev G.
Mid-Level Customer Service Representative
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
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Experience
Team Leader
CXI Services · 2023 — 2025Expert in team leadership and performance management, enhancing productivity through targeted coaching, process optimization, and the implementation of data-driven feedback loops.Quality Assurance Specialist
CXI Services · 2022 — 2023Focused on upholding high standards through proactive team training, meticulous metric reporting, and effective problem resolution to enhance customer satisfaction and ensure operational consistency.Customer Service Representative
CXI Services · 2020 — 2022Adept at addressing complex inquiries with empathy, maintaining composure in high-pressure situations, and fostering customer loyalty through timely and accurate solutions.
Skills & Expertise
Education
- Bachelor of Technology in Information and Communication TechnologyTechnological University of the Philippines - Dasma · — — 2023
- High SchoolBacoor National Highschool · — — 2020
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